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FAQs

How can I get in touch with you?

You can use the website contact form, call our business line at (646) 791-6009 or email us at sales@robinrileyphotography.com

I love one of your images but it is horizontal and I need it in vertical. Do you have it?

In many cases we do. Email exact details of what you're looking for and we will let you know.

Do you accept commissions? What about custom orders?

Absolutely- we are happy to discuss custom orders. 

Can I blog or re-post your photos?

Yes but only if you give credit and link to this site. Usage other than blogs and reposts with credit are not permitted without written permission. Each piece of art is registered with The United States Copyright Office. Purchase of art is for personal use only and includes no rights for reproduction of any kind. 

Are your images available for licensing?

We are looking for new opportunities and licensing partnership ideas. Email or call today!

I am unsure of what size I need for my space. Can you help?

We are happy to help you determine what size would be right for your space. Contact me to discuss your options.

Can I buy a small print?

Yes- contact us at sales@robinrileyphotography.com and let me know what you need. 

How are your prints made? How long do they last?

The prints are made to order in the US using archival ink on archival paper. Paper meets the highest industry standards, is acid free and extremely resistant to aging. 

All fine art prints have an industry standard white border of 1/2”. Some slight cropping of images might be necessary for particular sizes.  

What are the frames made of? Can I special order a different frame?

Standard black & white frames are solid wood with matte finish paint. The natural frame is buffed to a slight shine. They are timeless and classic and will feel at home in any room. Many other colors are available. Email us with special requests. 

Security hanging hardware is available for art that will hang in crowded public spaces. It requires a bit more work but makes the art more secure. Let us know if you’d like this option (at no additional charge) when ordering.

Why do you use acrylic instead of regular glass?

Acrylic filters 99% of UV rays and is scratch-resistant and shatter resistant. It provides more UV protection and less glare than glass and is lighter in weight. Acrylic can be cleaned with a damp, lint free cloth. Ammonia based cleaners may damage acrylic over time so they are not recommended.

Will I be charged sales tax?

Sales tax will only be collected on orders to New York State.

How much does shipping cost?

All orders are shipped free within the continental United States. International orders can be accommodated but shipping costs will depend on specific location. 

Do customs fees apply for my international shipment?

You are responsible for all customs charges for your country upon arrival. As all countries are different, please check local law before placing orders. In some cases, your local post office may hold items until the customs fees are paid. Some destination countries may require alternative payment drawn from US funds or a wire transfer.

How will my order be packaged?

The utmost care will be taken to ensure safe arrival. Prints are wrapped in tissue and carefully rolled into a tube which is then placed in a box. Framed art is wrapped in kraft paper then a layer of bubble wrap with corner bumpers and placed in an oversize box.

What if my order is damaged in transit?

All orders are packed with extraordinary measures to ensure safe arrival. Orders will be sent insured so photographic proof of damage will be necessary. In the event you receive a damaged item, please save the item and all packaging and contact me immediately. We will make a replacement order but cannot offer refunds.

What is your cancellation policy?

If you need to cancel your order for any reason, please contact within 24 hours. If your art has already been made, it cannot be cancelled as all orders are custom created on demand.

What is your return policy?

We want you to love your art but if you are not happy with your purchase please contact us within two days of receiving your order. You may be responsible for paying return shipping costs with a trackable shipping service.

I have another question. How can I get in touch with you?

If you have any questions that may not have been answered above, please feel free to reach out using the contact page or send an email to sales@robinrileyphotography.com