FAQs

 

How can I get in touch with you?

You can email me at robin@robinrileyphotography.com or use the website contact form. 

Where are your products made?

All of my products are custom made in the USA.

Why does it take so long to get my order?

All of my products are made especially for you as soon as you place an order, which is why it takes a bit longer to deliver it to you. Printing and framing fine art is a time consuming process. 

I love one of your earth tone pieces but want a gold frame without a mat. Do you accept custom orders?

Absolutely- I am happy to provide custom orders, just email me with specifics. 

I live outside of the USA. How do I get one of your pieces?

We are happy to discuss shipping to global locations. Additional government/shipping taxes and fees will be the responsibility of the recipient. 

Do you accept wholesale orders or do consignment? 

If your specialty shop or brand is a good fit for my work, please get in touch with me at robin@robinrileyphotography.com. I am always looking for new opportunities and licensing partnerships.

Can I blog or re-post your photos?

Yes but only if you give full credit and provide a link to this site. Usage other than blogs and reposts with credit are not permitted without written permission. Each piece of art is registered with The United States Copyright Office. 

Why do you use acrylic instead of regular glass on framed art?

Acrylic filters 99% of UV rays and is scratch-resistant and shatter resistant. It provides more UV protection and less glare than glass and is lighter in weight. Acrylic should be cleaned with water using a damp, lint free cloth. 

Will I be charged sales tax?

Sales tax will only be collected on orders to New York State.

How much does shipping cost?

Orders are shipped free in the continental USA. Please inquire at sales@robinrileyphotography.com with order details and address to find shipping costs to locations worldwide. Please check your local laws regarding customs charges. 

What if my order is damaged in transit?

All orders are packed with extraordinary measures to ensure safe arrival. In the event you receive a damaged item, please send a video or photos to us at sales@robinrileyphotography.com upon receiving your damaged order. Depending on the level of damage, we may ask you to return it to us for insurance purposes. We will make a replacement order but cannot offer refunds.

What is your cancellation policy?

If you need to cancel your order for any reason, please contact us within 24 hours. All orders are custom made and can not be cancelled over 24 hours after order was placed. 

I have another question. How can I get in touch with you?

If you have any questions that may not have been answered above, please feel free to reach out using the contact page or send an email to robin@robinrileyphotography.com.